This Refund Policy (the "Policy") forms part of our Terms of Service and governs all refund requests for purchases made on the Approved Funded platform (approvedfunded.com). By purchasing any Subscription, tier upgrade, add-on, reset, or other paid product on the Platform, you acknowledge that you have read, understood, and accepted the limited refund framework described in this Policy.

Approved Funded's Subscriptions grant access to a simulated trading environment used for educational and skill-assessment purposes. Once access to the Subscription is provisioned, the product has been substantively delivered. Consequently, our refund policy is intentionally narrow and applies only to the three scenarios expressly enumerated in Section 2.

In all other scenarios, all payments to Approved Funded are final and non- refundable. This Policy must be read in full before any refund request is submitted.

A refund may be issued only if your situation falls into one of the three grounds described below. No other reason, however sincere, will qualify.

2.1. Non-Delivery of Access

If Approved Funded fails to provision access to the purchased Subscription within seven (7) working days of receipt and full verification of your payment, you may request a full refund of the amount paid.

For the purposes of this Policy, a "working day" means any day that is not a Saturday, Sunday, or public holiday observed at Approved Funded's operating location. The seven (7) working day clock begins on the next working day after your payment is fully confirmed by Approved Funded's payment processor (including completion of any required on-chain confirmations for cryptocurrency payments).

"Access" is considered provisioned the moment any one of the following events occurs: (a) login credentials for the Simulated Trading Environment are delivered to your registered email address; or (b) your Platform account is enabled to view and interact with the Simulated Trading Environment, the associated trading terminal, or any equivalent simulator linked to the purchased Subscription tier.

If access has been provisioned but the customer claims not to have received the credentials, Approved Funded may, at its discretion, re-issue the credentials rather than issue a refund.

2.2. Access Not Delivered Within Seven (7) Working Days

Where Subscription access has not been enabled within seven (7) working days of fully confirmed payment, the customer may request a refund even if Approved Funded has attempted partial provisioning. The seven-working-day cutoff is absolute and serves as the objective threshold for this category.

This ground applies irrespective of the reason for delay. Whether the delay arose from internal operational issues, third-party payment processor holds, payment reconciliation issues, or technical outages, the customer's right under this ground is unaffected provided the customer has complied with their obligations (including cooperating with any anti-fraud or verification checks Approved Funded reasonably requests).

If the delay is attributable to the customer's own non-cooperation (for example, refusal to complete reasonable identity verification when requested, providing invalid or incomplete registration information, or disputing the original payment with the issuer mid-provisioning), the seven-working-day clock is paused for the duration of the non-cooperation, and this ground will not apply.

2.3. Material Mismatch Between Product Paid For and Product Delivered

If the Subscription tier you were granted access to is materially different from the Subscription tier you paid for (for example, you paid for a USD 100,000 simulated account but were provisioned with a USD 10,000 simulated account), you may request either (a) correction of the mismatch at no additional cost, or (b) a full refund of the amount paid. The choice between correction and refund rests with Approved Funded.

"Material mismatch" means a discrepancy in the core specifications of the Subscription, such as simulated account size, promised tier name, or the specific reward eligibility criteria presented at checkout. Cosmetic differences in the user interface, minor changes to documentation, updated rule wordings that do not adversely affect the customer's stated expectations, or any change disclosed prior to or during checkout do not constitute material mismatch.

Claims under this ground must be accompanied by (a) a screenshot of the checkout summary displayed to the customer at the time of purchase, or (b) the confirmation email received after purchase. Claims unsupported by verifiable documentation will be dismissed.

Customers who purchase a 1-Step or 2-Step evaluation account and successfully complete all required phases qualify for a refund of one hundred percent (100%) of the original challenge fee paid. The refund is issued automatically with the customer's first reward payout request. This pass-refund applies in addition to the normal performance reward share owed under the Reward Policy.

The pass-refund applies only to 1-Step and 2-Step product lines. Lite Funded accounts are not eligible for a pass-refund (the lower activation fee already reflects the structural difference). Instant Approved accounts have no challenge fee concept and therefore no pass-refund applies.

The refund is calculated against the original activation fee paid by the customer (excluding any taxes, third-party processor fees, or currency-conversion costs). The pass-refund is issued once per account: subsequent payouts from the same account do not trigger additional pass-refunds. If a customer holds multiple eligible accounts, each account's pass-refund is calculated and tracked independently.

Eligibility for the pass-refund is contingent on (a) successful completion of all evaluation phases without breach, (b) full satisfaction of all minimum trading-day requirements, (c) compliance with the Rules page (no prohibited behavior flagged during the evaluation), and (d) successful completion of the first reward payout process including any compliance verification (KYC) checks. Failure of any of these conditions disqualifies the account from the pass-refund.

To avoid ambiguity, the following circumstances are expressly non- refundable and will not qualify for any partial or full refund under any ground, including the three enumerated in Section 2:

• Change of mind, remorse, or no-longer-interested. You decided after purchase that you no longer want to use the Platform, or circumstances in your personal life changed.
• Dissatisfaction with simulated results. You participated in the Simulated Trading Environment and did not achieve the performance outcomes you expected.
• Failure to meet reward eligibility criteria. You did not reach the minimum profit threshold, violated the maximum daily loss limit, violated the maximum drawdown limit, failed to meet minimum trading day requirements, or otherwise failed to qualify for a Performance Reward under the published rules.
• Rule violation or disqualification. Your account was disqualified, suspended, or terminated for violation of the Rules page, prohibited conduct, or any term of the Terms of Service.
• Breach of the Terms of Service. You breached the Terms of Service, including by engaging in prohibited behaviors (latency arbitrage, unauthorized copy trading, use of compromised data sources, multi-account abuse, attempted exploitation of platform mechanics, etc.).
• Unused access. You purchased a Subscription but did not log in or did not use the Simulated Trading Environment.
• Expiry of Subscription. Your Subscription expired, reached the end of its allotted duration, or was otherwise concluded in the normal course.
• Personal circumstances. Illness, loss of employment, change of residence, loss of internet access, loss of hardware, family emergency, travel, or any other personal or external factor.
• Third-party restrictions beyond Approved Funded's control.Your bank, card issuer, cryptocurrency exchange, or other third party blocks, reverses, delays, or charges additional fees on the transaction. Approved Funded is not responsible for third-party actions or fees.
• Currency conversion differences. Any foreign-exchange or currency-conversion loss between the currency you used to pay and the currency Approved Funded received.
• Cryptocurrency price fluctuations. If you paid in cryptocurrency, any change in the market price of the cryptocurrency between the time of payment and the time of any later refund discussion.
• Chargeback, dispute, or reversal. Any amount the customer has initiated as a chargeback, dispute, or reversal with their card issuer, processor, or bank, without first following the process in Section 4 of this Policy, will be contested by Approved Funded and may result in account termination and refusal of service.
• Regulatory or compliance changes. Changes in the laws, regulations, or licensing requirements of the customer's jurisdiction that occur after the Subscription is purchased.
• Reset purchases. Reset products, add-on products, tier upgrades, or any supplemental purchase made after the initial Subscription are fully non-refundable once the reset has been applied or the add-on has been activated.
• Performance Rewards already paid. Any Performance Reward paid in relation to a Subscription is final. A Subscription on which a Performance Reward has been paid cannot be refunded.
• Promotional or discounted purchases. Subscriptions purchased with a discount code, promotional offer, voucher, or during a sale event remain governed by this Policy; no refund will be issued for dissatisfaction with the value of the promotion.
• Partner or affiliate purchases. Subscriptions purchased via a partner link, affiliate referral, or reseller may be subject to the referring party's additional terms; however, under no circumstance will those additional terms extend refund rights beyond what is set out in this Policy.
• Anything not expressly listed in Section 2. If your scenario is not one of the three grounds in Section 2, it is non-refundable.

This list is not exhaustive. Approved Funded reserves the right to decline any refund request that falls outside the three grounds in Section 2 of this Policy, regardless of whether the situation appears in the enumerated list above.

All refund requests must be submitted to the following email address:

• Refund requests: [email protected]
• Subject line: Refund request – [Order ID]

Your refund request must include all of the following:

• The email address associated with your Account;
• The order identifier, transaction reference, or invoice number from your purchase;
• The date of purchase and the Subscription tier purchased;
• The specific ground from Section 2 of this Policy under which you are claiming;
• Supporting evidence required by that ground, including but not limited to: the checkout confirmation email you received, a screenshot of the Subscription tier displayed at checkout, the payment confirmation from your card issuer or cryptocurrency wallet, and any correspondence with support regarding the alleged non-delivery or mismatch;
• A clear statement describing the basis of the claim, written in English or a language for which Approved Funded can reasonably obtain translation;
• Your consent to Approved Funded contacting you for additional verification information, and your willingness to cooperate with that verification.

Refund requests that omit any of the above elements will be returned with a request to supply the missing information. Approved Funded is not obligated to process incomplete requests.

Refund requests must be submitted within thirty (30) calendar days of the event giving rise to the claim (i.e., the expiry of the seven-working-day non-delivery window, or the discovery of the material-mismatch issue). Requests submitted after this thirty-day window may be refused on the grounds of excessive delay.

Upon receipt of a complete refund request, Approved Funded will:

1. Send an acknowledgement to the registered email address within five (5) working days, containing a case reference number.
2. Assign the request to the appropriate internal reviewer, who will verify the supporting evidence, the payment record, the provisioning log, and the Account's activity history.
3. If additional information is required, request it from the customer. The customer has ten (10) working days to respond; failure to respond within that window results in the request being closed without a refund.
4. Issue a final written decision within fifteen (15) working days of receiving a complete request (including any requested additional information). The decision is communicated to the customer's registered email address.

Approved Funded's decision is final. Customers retain their statutory consumer-protection rights where applicable under their local law; this Policy does not purport to override mandatory consumer law.

Approved refunds are issued to the same payment method used for the original purchase, wherever technically feasible:

• Card payments: refunded to the original card. Processing time depends on the issuing bank, typically five to ten (5–10) business days after the refund is dispatched.
• Cryptocurrency payments: refunded in the same cryptocurrency, to the same wallet address used for the original payment (subject to network availability). The refund amount is the same cryptocurrency quantity as the original payment net of any network transaction fees; cryptocurrency refunds are not adjusted for fluctuations in market price between payment and refund.
• Alternative methods: where a refund to the original method is not technically feasible, Approved Funded will contact the customer to agree an alternative method. Approved Funded is not required to offer alternatives that are more expensive for it than the original method.

Approved Funded is not responsible for the time taken by external payment networks, card issuers, cryptocurrency networks, or intermediary banks to make the refund visible to the customer.

Any fees, charges, or deductions applied by the customer's payment method, cryptocurrency network, or bank are the customer's responsibility and are not reimbursable by Approved Funded.

Approved Funded does not offer partial refunds except where it has expressly agreed to do so in writing in response to a specific request. In particular:

• No pro-rata refund will be issued for the unused portion of a Subscription period;
• No refund will be issued in exchange for a Subscription termination requested by the customer in the normal course;
• No refund will be issued for an add-on, reset, or upgrade that has already been applied to the Account.

Where Approved Funded elects (at its sole discretion) to offer a partial refund, store credit, or substitute product, acceptance of the offer by the customer is full and final settlement of the dispute.

If you have a genuine refund claim, you must follow the process set out in Section 4 of this Policy. You must not initiate a chargeback, dispute, or bank reversal with your card issuer, processor, wallet provider, or bank in parallel with, or instead of, the process in Section 4.

A chargeback, dispute, or reversal opened without first completing the Section 4 process is considered a material breach of this Policy and of our Terms of Service. Approved Funded's response to such a breach may include, without limitation:

• Immediate suspension of your Account;
• Cancellation of any active Subscription without refund;
• Forfeiture of any pending Performance Rewards;
• Vigorous defence of the chargeback with the evidence maintained by Approved Funded, including access logs, payment records, the Terms of Service that you accepted at checkout, and this Policy;
• Recovery from you of any chargeback fees, processing fees, legal costs, and reasonable administrative costs incurred by Approved Funded as a result of the chargeback, to the extent permitted by applicable law;
• Reporting to fraud prevention databases shared among payment processors and merchants, subject to applicable data-protection law;
• Permanent banning of your Account and of any related Account identified through our fraud-detection systems.

Where a chargeback is contested and Approved Funded wins, the customer will be re-invoiced for the Subscription plus any incurred fees, and the Account will remain suspended until the invoice is settled.

Approved Funded takes abuse of this Policy seriously. Attempts to obtain a refund through misrepresentation, falsified documentation, fabricated support-ticket screenshots, false claims of non-delivery, or other deceptive means are treated as fraud and may be reported to law-enforcement authorities and to payment-industry fraud-prevention databases.

Repeated or systematic refund requests across multiple Accounts by the same person, household, device, IP range, payment method, or beneficial owner may be deemed abuse of the Policy and grounds for refusal of all associated refund requests, termination of all associated Accounts, and blocking of future purchases.

Refunds are issued net of any tax collected and remitted on the original transaction. Where applicable law permits Approved Funded to recover the tax from the taxing authority, the refund will be adjusted accordingly. Where recovery is not permitted, the tax portion of the original payment is retained.

Customers are responsible for any tax implications in their own jurisdiction arising from a refund, including but not limited to reversal of any previously claimed deductions.

A Subscription on which a Performance Reward has been paid is not refundable under any circumstance. The payment of a Performance Reward evidences that the Subscription was substantively used by the customer and that the product was delivered as intended.

Where a refund is granted on a Subscription under which no Performance Reward has been paid but a Performance Reward claim is pending, the pending claim is automatically cancelled as part of the refund decision. Refund recipients waive any right to the cancelled Performance Reward.

Approved Funded may amend this Policy from time to time. The updated Policy will be posted on approvedfunded.com/refund with a new effective date. Subscriptions purchased before the new effective date remain governed by the version of this Policy that was in force at the time of purchase; Subscriptions purchased after the new effective date are governed by the updated Policy.

No oral or written statement by any employee, agent, or affiliate of Approved Funded extending refund rights beyond those set out in this Policy is binding unless expressly countersigned in writing by an authorised officer of Approved Funded.

This Policy is governed by and construed in accordance with the law stated in the Terms of Service. Any dispute arising from or related to this Policy is subject to the dispute-resolution process described in the Terms of Service.

For refund-related correspondence only:

• Email: [email protected]
• Website: https://approvedfunded.com/refund

For all other enquiries (including pre-sale questions, rule clarifications, and reward-eligibility queries), please use the support channels listed in the footer of approvedfunded.com. Emails sent to the refund address about matters other than refunds may be delayed or redirected.